RETURNS
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For Assistance Contact: Info@BucketTruckParts.com or call 260-484-3139
Business Hours are Monday through Friday, 8 AM to 5 PM, Eastern Standard Time
100% Customer Satisfaction is our goal!!
We will do everything in our power to remedy any concerns or complaints as quickly as possible. Please contact us if you need more information about a product before you purchase it. We thank you for your business!
Our return policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Further, you must contact us at Info@BucketTruckParts.com or call us at 260-484-3139 before returning anything or a refund may be denied.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that was purchased erroneously not due to our error. Dimensions, pictures, and descriptions are provided (if applicable) to assist in making the correct choice. Call or email for help!!
* Any item that is returned more than 60 days after delivery.
* Any item that is subject to a restocking fee which can include repairs to make an item saleable.
*Custom buckets are not returnable under any circumstances.
*Standard buckets (as defined by PCC) may be returned for partial credit (typically 20% restocking fee and any fees for repairs if applicable). Shipping is not refundable and return shipping is deducted from any credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@BucketTruckParts.com.
Sale items (if applicable)
Sale items will be refunded at the value paid as long as the item was not marked clearance, closeout, or all sales final, and meets the conditions for a refund (i.e. not damaged and is salable).
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@BucketTruckParts.com and send your item to: 8301 Clinton Park Drive, Fort Wayne, IN, 46825, United States.
Shipping
To return your product, you should send your product to: 8301 Clinton Park Drive, Fort Wayne, IN, 46825, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
